Refund Policy

Last updated: August 2026

1. Digital products

All products sold on this site are digital downloads (PDF files, and in some cases template project files). Because the files can be downloaded immediately, refund eligibility works a little differently than it would for a physical product.

2. Free Pack

Free Pack has no charge, so no refund applies.

3. Refund window

If you're not satisfied with a paid course, contact us within 14 days of purchase and we'll issue a refund, provided the request is made in good faith. We may ask what wasn't a good fit so we can improve the product description or the course itself.

4. When we may decline a refund

We may decline a refund request if there's clear evidence of abuse of this policy — for example, repeated purchase-and-refund cycles on the same product, or a request made well outside the 14-day window without a specific reason.

5. How refunds are processed

Approved refunds are returned to the original payment method through the payment provider used for that purchase (such as Stripe, PayPal, or Airwallex). Processing times depend on that provider and your bank, and can take a few business days to appear.

6. Wrong purchase or duplicate charge

If you bought the wrong product by mistake, or were charged more than once for the same order, contact us and we'll correct it directly.

7. How to request a refund

Email hello@playnexiara.com with the product name and the email address or payment reference used for the purchase.